Levenile Group
| Document Detail | Information |
|---|---|
| Effective Date | 19/09/2019 |
| Last Reviewed | 05/01/2026 |
| Document Owner | Group Compliance & Legal Office |
| Review Cycle | Annually, or upon material change to services offered (in line with our quality management commitment to continual review and improvement) |
1. Introduction and Acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the websites, services, and facilities offered by Levenile Group and its subsidiaries (collectively “Levenile,” “the Group,” “we,” “us,” or “our”), including:
- Levenile Energy Services Limited – Retail Petroleum Consultancy and Fuel Distribution
- South-Western Energy Nigeria Limited – Power Engineering, Solar/Inverter Systems
- Levenile Digital Innovations Limited – IT Consultancy, Cybersecurity, and Digital Services
1.1 Acceptance of Terms
By accessing our website, requesting a quotation, signing a service agreement, or otherwise engaging any Levenile subsidiary, you (“Client,” “you,” “your”) agree to be bound by these Terms. If you do not agree, please do not use our services.
1.2 Precedence of Service-Specific Agreements
Where a subsidiary has a separate, service-specific agreement with you (e.g., a signed contract for fuel supply or an IT services SLA), that agreement takes precedence over these general Terms in the event of a conflict. However, these Terms apply to all matters not otherwise addressed.
2. Our Services
Levenile Group provides services across three business lines, each delivered by the relevant subsidiary:
2.1 Energy Services
(Delivered by Levenile Energy Services Limited)
- Retail petroleum station consultancy: site planning, licensing support, staff and vendor sourcing, HSSE compliance
- Retail distribution of PMS (petrol), AGO (diesel), LPG, and lubricants
2.2 Power Services
(Delivered by South-Western Energy Nigeria Limited)
- Industrial generator supply, installation, and maintenance
- Solar and inverter energy systems, including hybrid setups
- AI-assisted monitoring with predictive alerts and performance dashboards
2.3 IT Services
(Delivered by Levenile Digital Innovations Limited)
- Cybersecurity and cloud services (threat monitoring, incident response, secure cloud migration)
- Security and surveillance systems
- Digital growth services (websites, e-commerce, marketing automation)
- Hardware and software support
2.4 Service Tiers and Pricing
Service tiers (Essential, Professional, Enterprise) and their specific inclusions are set out in your service proposal or agreement. Pricing for Professional and Enterprise tiers is provided on request and confirmed in writing before work begins.
3. Onboarding and Service Timelines
3.1 Commencement of Services
Onboarding typically commences within 5–10 business days of a signed agreement and receipt of any required deposit or documentation.
3.2 Timelines Are Estimates
Timelines communicated during onboarding are estimates and may be affected by factors outside our control, including:
- Regulatory approvals
- Third-party equipment delivery
- Site access
- Weather conditions
3.3 Notification of Delays
We will notify you promptly of any material delay and the revised expected timeline.
4. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information necessary for us to deliver the service (e.g., site details, technical specifications, access permissions)
- Obtain any permits, approvals, or third-party consents required on your part (e.g., landlord permission for installations)
- Ensure safe site access for our personnel and equipment
- Make payments in accordance with the agreed schedule
- Notify us promptly of any issues with delivered services so we can address them
4.1 Suspension for Non-Compliance
We reserve the right to suspend or delay service delivery where client-side obligations (information, access, or payment) are not met.
5. Pricing and Payment
5.1 Taxes
Prices quoted are exclusive of applicable taxes (including VAT) unless stated otherwise.
5.2 Payment Terms
Payment terms (deposit, milestone payments, or full payment) will be specified in your service agreement or invoice.
5.3 Late Payments
Late payments may result in suspension of ongoing services and may attract interest or late fees as specified in your service agreement.
5.4 Fuel Distribution Pricing
For fuel distribution services, pricing may fluctuate in line with prevailing market rates and regulatory pricing frameworks (e.g., NMDPRA guidance). Confirmed pricing will be provided at the point of order.
6. Intellectual Property
6.1 Ownership of Materials
All website content, branding, logos, designs, and materials produced by Levenile Group (including proposals, technical drawings, and dashboards) remain the intellectual property of Levenile Group or the relevant subsidiary, unless otherwise agreed in writing.
6.2 Custom-Developed Deliverables
For IT consultancy engagements, ownership of custom-developed deliverables (e.g., websites, software) will be specified in the applicable service agreement or statement of work.
6.3 Restrictions
You may not reproduce, distribute, or use Levenile’s proprietary materials without prior written consent.
7. Warranties and Service Standards
7.1 Standard of Service
We commit to delivering services with reasonable skill, care, and in accordance with applicable industry and regulatory standards, including HSSE requirements for energy operations.
7.2 Equipment Warranties
Equipment supplied (generators, solar systems, inverters) is covered by the manufacturer’s warranty and any additional warranty terms specified in your service agreement.
7.3 IT Systems and Cybersecurity
We do not warrant that IT systems, cybersecurity measures, or monitoring tools will be entirely free of errors or immune to all threats. We commit to industry-standard best efforts in design, implementation, and incident response.
8. Limitation of Liability
8.1 Excluded Damages
To the fullest extent permitted by law, Levenile Group and its subsidiaries shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services, including loss of profit, loss of data, or business interruption, except where such loss arises from our gross negligence or willful misconduct.
8.2 Maximum Liability
Our total liability for any claim arising from a service engagement shall not exceed the total fees paid by you for the specific service giving rise to the claim, unless otherwise agreed in a specific service contract.
8.3 Non-Excludable Liability
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Nigerian law (e.g., liability for death or personal injury caused by negligence, or fraud).
9. Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Fuel supply disruptions
- Government action
- Civil unrest
- National grid failures
The affected party will notify the other as soon as reasonably possible and take reasonable steps to mitigate the impact.
10. Suspension and Termination
10.1 Termination by Either Party
Either party may terminate a service agreement in accordance with the notice period specified in that agreement.
10.2 Immediate Suspension or Termination
We reserve the right to suspend or terminate services immediately where:
- Payment is significantly overdue
- The client provides false information
- Continuing the service would breach a legal or regulatory obligation
- The client’s conduct poses a safety risk to our personnel
10.3 Effect of Termination
Termination does not relieve either party of obligations accrued prior to the termination date (e.g., outstanding payments).
11. Confidentiality
Both parties agree to keep confidential any non-public business, technical, or personal information disclosed during the course of the engagement, and to use such information solely for the purposes of delivering or receiving the relevant service, in line with our Privacy Policy.
12. Governing Law and Dispute Resolution
12.1 Governing Law
These Terms are governed by the laws of the Federal Republic of Nigeria.
12.2 Dispute Resolution Process
In the event of a dispute, the parties will first attempt to resolve the matter through good-faith negotiation.
If unresolved within 30 days, disputes shall be referred to mediation or arbitration in Lagos, Nigeria, in accordance with the Arbitration and Mediation Act 2023, before either party pursues formal litigation, unless the specific service agreement provides otherwise.
12.3 Jurisdiction
The courts of Lagos State, Nigeria shall have jurisdiction over any matter not resolved through the above process.
13. Changes to These Terms
We review these Terms at least annually as part of our internal quality management process. Material changes will be posted on our website with an updated “Last Reviewed” date.
13.1 Acceptance of Changes
Continued use of our services after changes take effect constitutes acceptance of the updated Terms. For active service agreements, material changes affecting your contract will be communicated directly.
14. Contact Us
For questions about these Terms, contact:
Levenile Group — Compliance & Legal Office
| Channel | Details |
|---|---|
| compliance@leveniilegroup.com | |
| Phone | 07065518300 |
| Address | 12th Floor, Western House Building, 8/10 Broad Street, Marina, Lagos |